Apple Tops J D Power S 2014 Survey In Smartphone Satisfaction Across All U S Carriers
J.D. Power, which previously awarded the iPhone highest in consumer satisfaction for smartphones eight years in a row, today released a report that puts Apple on top for customer satisfaction by carrier. While measure four key metrics— performance, physical design, features, and ease of operation— across the four major carriers, J.D. Power found Apple and the iPhone’s overall score ranked #1 for Sprint, Verizon, AT&T and T-Mobile. However, in most cases, it’s only beating Samsung by a small margin....